All contracts of sale made by Luzerntech shall be deemed to incorporate these Terms and Conditions. All orders are subject to acceptance and availability of the goods ordered. Luzerntech reserves the right to refuse an order placed.The customer undertakes that: all details provided for the purpose of purchasing goods or services offered are correct, and that the credit or debit card used to make a purchase is his/her own card or his/her company's card, that he/she is authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services ordered. The seller reserves the right to obtain validation of credit or debit card details before providing any goods or services. In the event where doubts remain as to the validity of the information provided, Luzerntech reserves the right to request identification from the buyer such as a valid Driver's Licence, Passport or National Identity Card. Failure to comply with this request may result in the cancellation of the order.
Payment Luzerntech only accepts payment made via Paypal. Unfortunately, Luzerntech is unable to accept any other method of payment. All sales are VAT inclusive, calculated at the applicable rate, in compliance with the EU Distance Selling Directive. For your convenience, a VAT invoice will be enclosed with your order. Please ensure that the information supplied at checkout is correct as VAT invoices cannot be modified once issue
Shipping and Insurance Luzerntech are only able to deliver to the countries listed in our Shipping Calculator.Shipping Costs can be calculated by clicking on the Shipping Calculator.We are happy to combine purchases for certain products at an additional cost of £3 per each additional item. This cost will be added during checkout and will not be reflected in the Calculator.Unfortunately, it may not be possible to combine certain products due to weight, size, or value.Orders cannot be changed or modified once checkout has been completed.A mandatory insurance charge will be added at checkout to items valued over £200. Please bear this in mind when calculating shipping costs, as insurance will be added at checkout and not reflected in the shipping calculator.Unfortunately, Luzerntech cannot facilitate customers wishing to collect orders.We endeavour to dispatch orders within 5 days of receipt of payment unless otherwise stated in the advertisement. Please contact customer.care@luzerntech.com if you have not received a Dispatch Notification within this timeframe.
Delivery Please supply an address where delivery can be accepted between 9 am and 5 pm Monday-Friday.Delivery information will be supplied at time of dispatch. For deliveries made via DHL, please follow the progress of your shipment and contact DHL if any problems arise.The customer will be liable for any further costs incurred by Luzern for any items returned to Luzerntech due to non delivery.A 5% restocking fee may apply to unclaimed items.Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. Luzerntech shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.Please notify Luzerntech in writing of shortages or damage within 24 hours of receipt.
Correspondence Our primary method of communication is via email. We endeavour to respond to emails as effectively and efficiently as possible during normal working hours (Monday-Friday 8:30 am-5 pm). You will receive an automated email upon receipt of a satisfactory payment and also at the time of dispatching your order. Please ensure that you have supplied us with a valid email address and check your emails frequently until satisfactory completion of your order.Luzerntech are unable to offer direct product advice or advise on compatibility of any individual product with others.
Limited Warranty
New Products This product is warranted to the customer as free from defects in workmanship and materials, under normal use for a period of one year from the original purchase date. Refurbished Products This refurbished product is warranted to the customer as free from defects in workmanship and materials, (except where an item is advertised and sold as a blemished item) under normal use for a period of 90 days from the original purchase date. Where a refurbished item is advertised and sold as blemished, the blemish shall not constitute a warranty claim against the seller. Exclusions The warranty excludes (1) physical damage to the surface of the product, including cracks or scratches to screens or outside casing (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other causes beyond the range of intended use (3) damage caused by accident, fire, power changes, other hazards, or acts of God; or (4) use of the product with any third party device or service if such device or service causes the problem. Exclusive Remedies If a defect does occur during the period of the warranty, you should immediately notify the parties listed below. At the sellers option, the product will be repaired or replaced. If this cannot reasonably be done, the seller reserves the right to refund the purchase price paid for the product. Replacement products will be of the same refurbished grade as the defective item. The replacement unit is warranted for a period of ninety (90) days from the date of shipment, or through the end of the original warranty, whichever is longer.
New Products This product is warranted to the customer as free from defects in workmanship and materials, under normal use for a period of one year from the original purchase date.
Refurbished Products This refurbished product is warranted to the customer as free from defects in workmanship and materials, (except where an item is advertised and sold as a blemished item) under normal use for a period of 90 days from the original purchase date. Where a refurbished item is advertised and sold as blemished, the blemish shall not constitute a warranty claim against the seller.
Exclusions The warranty excludes (1) physical damage to the surface of the product, including cracks or scratches to screens or outside casing (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other causes beyond the range of intended use (3) damage caused by accident, fire, power changes, other hazards, or acts of God; or (4) use of the product with any third party device or service if such device or service causes the problem.
Exclusive Remedies If a defect does occur during the period of the warranty, you should immediately notify the parties listed below. At the sellers option, the product will be repaired or replaced. If this cannot reasonably be done, the seller reserves the right to refund the purchase price paid for the product. Replacement products will be of the same refurbished grade as the defective item. The replacement unit is warranted for a period of ninety (90) days from the date of shipment, or through the end of the original warranty, whichever is longer.
Complaints Luzerntech undertakes to address all complaints as expeditiously as possible and will continue to communicate with the customer until the issue has been resolved.
Returns No Quibble Returns: We accept ‘No Quibble Returns’ within 7 (seven) calendar days of receipt of your order. You will be refunded the price of the product (inc VAT) + your shipping cost, provided that the item is received intact and in a resalable condition. Please note customers are responsible for charge/cost associated with returning the product back to Luzerntech. Please follow the Returns Procedure outlined below. Faulty/defective product: Luzerntech is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period (refer to product listing for warranty period) we offer customers the choice of a suitable replacement if available or a full product refund (Inc VAT) + your original shipping costs. Luzerntech reserves the right to refund the purchase price of the product (Inc VAT), along with the original freight cost. Please follow returns procedure outlined below. Items should be returned by traceable methods of shipping and adequate insurance cover should be taken out by the customer. We regret we are unable to ship advance replacements. Luzerntech does not offer a walk in replacement service.
Returns Procedure If an item develops a fault within the warranty period, please email customer.care@luzerntech.com in order to obtain a Return Material Authorisation number, (RMA). Please clearly write the RMA number on the outer packaging of any items being returned. All RMA numbers are valid for 14 days from the date of issue. Unfortunately, we are unable to process any returns not displaying a relevant RMA number or an expired RMA number.Luzerntech cannot accept responsibility for returned items which are lost in transit. The customer should, therefore, ensure that adequate insurance cover has ben taken out on any product being returned to Luzerntech.
Myvouchercodes.co.uk Offer Terms & Conditions
1. The promoted discounted products are valid on a first come and first served basis. LuzernTech (part of Luzern Technology Solutions Limited) reserves the right to change prices or end this promotion to the advertised end date at its discretion and without prior notice. This promotion is valid until 31/07/09 and stock is limited.
2. The promoted offers on these pages relates to the following products on the LuzernTech.com store and are not valid on previous purchases from this store:
a. Archos, TV+Plus 250GB DVR, 704 TV DVR, 704 WiFi 80GB/160GB DMP, 705 WiFi 160GB DMP, AV700TV DVR, 605 WiFi 4/30/40GB DMP, 604 30GB DMP, 604 WiFi 30GB DMP, AV500 30GB DVR, 504 40/80GB DMP and 405 2GB DMP. (DMP= digital media player, DVR = digital video recorder) b. Palm Centro, c. Jawbone II headset (black, silver or gold)
3. LuzernTech accept payment via PayPal or Google checkout accounts only. Please ensure your “bill to” and “ship to” addresses are the same.
4. The STANDARD shipping price might not apply to remote areas like Highland & Islands. If you are unsure then please our shipping calculator to enter your address and see the exact cost for your address. Unfortunately, we are unable to ship to BFPO addresses - please provide an alternative address. The shipping calculator is located at the bottom of each product page under the product specifications.
5. The condition of the promoted product is clearly stated in the product title description on the offer page on LuzernTech.com eg “new” or “refurbished”. Warranty is provided with all products unless specifically indicated. See LuzernTech.com for further information on refurbished products and warranty.
6. All promotional offers as listed above are while stocks last or expire 12pm 31/07/09.